Paxil Josephine Wragg
When I retired from the Police
Department in 2001 after a line-of-duty injury that left me with severe
chronic pain and a diagnosis of PTSD, I decided to train a dog to help
me adjust to my new life. I was given a black Lab puppy by a local breeder and named her “Paxil” because I knew she would make
me happy.
Paxil provides physical assistance by picking up items I
drop, fetching phones, helping me climb stairs, telling me when to take
my pain medications, opening and closing doors, tugging off jackets and
shoes, operating light switches, and even taking the clothes out of the
dryer and putting them on the counter for me to fold.
She provides
psychiatric assistance by alerting me to people approaching from behind,
waking me from nightmares, creating a furry comfort zone in crowds, and
distracting me with a paw in my lap or a nose in my face.
When we
first began working together, people were surprised to see us in the
mall and at restaurants. Almost every time we went out in public, a
manager or security guard would ask us to leave because “dogs aren't
allowed.” I carried copies of the Americans with Disabilities Act
regulations that gave us the right to be in public places and patiently
handed them out to everyone who confronted us. As the years have passed,
it's gotten a little easier. If we are approached now, it's usually by a
curious stranger who has seen something about service dogs on
television.
HISTORY OF SERVICE
The first service dogs as we
know them were trained in New Jersey at The Seeing Eye. In 1928, an
American named Morris Frank and his Swiss-trained guide dog, “Buddy,”
campaigned tirelessly for federal recognition of guide dogs and earned
the right for guide-dog teams to enter facilities that had been
traditionally, and legally, off-limits to dogs.
In the 1970s and
1980s, dogs, monkeys, and miniature horses were trained to assist with
other disabilities, but they didn't enjoy the same federal rights of
access as guide dogs. In the 1990s, the Americans with Disabilites Act
(ADA) officially gave people the right to use animals to mitigate the
effects of disabilities other than sight loss.
It was a breakthrough, and a problem.
Although
the ADA distinguished between “therapy” animals that visited nursing
homes and hospitals to comfort patients and “service” animals that made
life with disabilities easier, it didn't actually define what a service
animal was. As the 2000s evolved, the ADA's vague regulation led to an
inundation of animals, both wild and domesticated, being touted as
service animals.
The Internet and media were rife with stories about
people shopping, dining at restaurants ,and riding buses with parrots on
their shoulders, ferrets in their pockets, snakes wrapped around their
necks, pigs on leashes, and badly behaved dogs at their sides - one
woman even rode a full-sized horse into supermarkets – while declaring
that their animal was necessary because of their now federally
recognized disability. The ambiguity in the ADA regulation made it
illegal to ask someone to refrain from bringing his 9-foot boa
constrictor or her snarling Great Dane into public places. The flood of
bizarre amateur “helpers” was making it difficult for well-trained
service animals to gain respect. Disabled Americans with legitimate
service animals, fed-up business owners, and confused law enforcement
agencies clamored for some clarity.
On March 15, 2011, the ADA, which
takes priority over local or state laws and regulations, revised its
definition of service animals. It officially excluded all animals except
dogs and miniature horses (defined as ranging in height from 24 inches
to 34 inches at the shoulders and weighing between 70 and 100 pounds)
from having public access and stated that the dogs and miniature horses
must be individually trained to do work or perform tasks for people with
disabilities.
Disabled people may still use other animals (goats,
gerbils, cats, etc.) to assist them but only in places where those
animals would normally be allowed to go, such as within the confines of
their own homes and private vehicles, and friends' homes with
permission.
The ADA also tightened another loophole by outlining the
difference between “psychiatric service dogs” and “emotional support
animals."
Psychiatric service dogs are trained to recognize the onset
of psychiatric episodes and actively respond by performing tasks
directly related to the person's disability, such as reminding the
handler to take medicine, interrupting self-mutilation, and removing
disoriented handlers from dangerous situations.
An emotional support
animal's sole function is to provide comfort or emotional support. The
animal may or may not be able to discern that its owner is in distress,
but it is not trained to do anything specific in response to this
awareness. It merely provides comfort by being present. Emotional
support animals are considered pets and do not have public-access
rights.
FOLLOWING THE LAW
But just because someone enters a public place with a dog or miniature horse doesn't mean the animal is a legitimate service animal. Last summer, a woman was asked to leave a Yarmouth consignment shop because the manager did not believe her dog was a real service dog. When she refused, police settled the dispute by verifying the woman's claim.
But just because someone enters a public place with a dog or miniature horse doesn't mean the animal is a legitimate service animal. Last summer, a woman was asked to leave a Yarmouth consignment shop because the manager did not believe her dog was a real service dog. When she refused, police settled the dispute by verifying the woman's claim.
But there are people who want to take
their pets everywhere they go and are willing to exploit any ignorance
of the law to get their way. Most states have laws against
misrepresenting an animal as a service animal. Managers of public
facilities and police officers need to know how to identify a service
animal.
There's a YouTube video of a man in a wheelchair bullying
police officers who responded to a beach after complaints about his dog.
The dog was not wearing any service dog equipment and had clearly been
swimming. The man repeatedly admonishes the officers telling them, “If I
say it's a service dog then you have to let it stay!”
That is not
true, but identifying a service animal is not always simple. There are
no national identification cards or certification programs; service dogs
trained in any state or country are recognized by the ADA. Some states
issue their own cards and certification letters, but since the federal
regulations take precedence, state certification is not proof and cannot
be required. Most service animals wear special vests or harnesses, but
they are not mandated because they could interfere with the service
animal's work or a person's disability could prevent their use. The size
of the animal does not matter, except when classifying a miniature
horse.
Basically, a service animal team consists of a disabled
person and a dog or miniature horse trained to mitigate that disability,
and the ADA provides simple tools for anyone questioning the legitimacy
of a team.
When it isn't evident that a dog or miniature horse
assists someone with an obvious disability, the ADA allows only two
questions. The answers must be taken at face value. Only a federal judge
can decide if a person is actually disabled or substantiate that an
animal meets performance requirements.
The first question is, “Is
the animal required because of a disability?” Follow-up questions about
the nature of the disability are not allowed.
The second is, “What
work or task has the animal been trained to perform?” Asking for a
demonstration of the animal's training is not permitted.
It is a
service animal only if a disability exists and the answer to the second
question describes an active, trained response or legitimate work
performed on the disabled person's behalf. If not, the animal can be
removed and excluded from future access to public areas.
ACCESS IS KEY
So what is public access?
Federal
regulations state that service animals are medical equipment that must
be accommodated in the manner of crutches, wheelchairs, and oxygen tanks.
Therefore, state and local governments, and businesses and nonprofit
organizations that serve the public, must allow disabled people with
service animals access to all areas where the public is normally allowed
to go, even if health codes prohibit animals. In many states,
Massachusetts included, trainers of service animals have the same rights
as service animal teams as long as the animal is well-behaved and
housebroken. The rule of thumb is that access rights belong to the
person, not to the service animal. If the person has a right to be
there, an animal that meets the definition of a service animal has a
right to be there.
Service animals are allowed at pools, beaches and
playgrounds, but they are there to work, not play, so if the animal is
running loose, swimming freely, chasing balls or playing with children,
then it is not on duty and can be removed.
Of course, everyone needs a
break from work once in a while, so an occasional visit to the woods,
game of fetch, or dip in the water isn't in violation of any rules, but
if the animal's leisure activities interfere with other people it can be
removed. If the animal is under control and at its handler's side,
waiting at the water's edge to assist its handler in entering and
exiting the water, or assisting the handler in the water because of a
specific medical requirement, it must be accommodated.
Service
animal teams visiting a person living in no-pet housing are not required
to give notice to management and are permitted by invitation of the
tenant to stay as long as necessary, even if the disabled person leaves
the animal at the residence during an outing. Motels, hotels, and inns
cannot require prior arrangements or force a service dog team into a
room normally reserved for guests with pets.
Enrolled students with
a service animal must be allowed to attend school unless the school
obtains a court injunction banning it and anyone who would normally be
admitted to enter a school as a guest must be allowed if accompanied by a
service animal.
Service animals cannot be denied access to public
transportation and no operator of a public conveyance can refuse to
transport them. Devout Muslim taxi drivers who refuse to pick up service
dogs for religious reasons are in violation of federal and
Massachusetts laws and in conflict with the Shariah Council, which has
ruled that Muslims worldwide must accept, and may even use, dogs that
are trained to assist disabled people.
Service animals cannot be
excluded from movie theaters, concerts, or auditoriums, but if a service
animal makes noise during a performance it can be asked to leave unless
the noise was an attempt to communicate with or alert its handler, the
animal was deliberately provoked, or the noise was consistent with
noises made by humans, such as barking during applause. If an animal is
removed because of noise, that behavior cannot be used to restrict its
admission to future events.
HEALTH AND SERVICE
Regardless
of health codes or departmental regulations restricting pets, service
animals are allowed in ambulances, police cars, and other state and town
vehicles. A service animal team cannot be denied transportation under
any circumstance in which any other civilian would be transported.
Exceptions
could occur if the presence of a service animal in the ambulance might
interfere with patient care; jeopardize the safety of the crew, the
patient or others, or cause damage to the ambulance or equipment. In
such circumstances, personnel are expected to make every effort to
reunite the patient with the service animal at the time of the patient's
arrival at the hospital by arranging for simultaneous transport of the
animal by the police department, animal control, or the patient's family.
The
ADA has determined that police departments have an obligation to
accommodate a service animal in the same way as any other medical
equipment unless the animal's presence would cause an alteration in the
environment that would disrupt normal operations.
The ADA prohibits
segregating or isolating service dog teams from other patrons, treating
them less favorably than other patrons, and charging fees that are not
charged to other patrons without animals. A business that normally
requires a deposit or fee to be paid by patrons with pets must waive the
charge for service animals, but any business that normally charges
patrons for damage that they cause can charge a disabled customer for
damage caused by his service animal. Staff members at public facilities
are not required to provide care or food for a service animal, but they
are not prohibited from doing so voluntarily.
The ADA allows, but
does not mandate, exclusion of a service animal when the animal poses a
direct threat to the health or safety of others.
Health issues
could arise in areas such as sterile operating rooms, some
intensive-care units and areas where food is prepared, such as kitchens,
freezers, and walk-in refrigerators. Allergies are not valid reasons for
denying access or refusing service to people with service animals. When
a person who is allergic and a person with a service animal must spend
time in the same room or facility, they both should be accommodated by
assigning them, if possible, to different locations within the room or
different rooms in the facility. If an animal is not housebroken, it can
be removed. However, an indoor “accident” cannot be used as a reason to
refuse entry the next time. Unless there is a specific medical reason
necessitating it, a service animal can be restricted from using
apparatus, chairs, and other items provided for the use of humans. A
miniature horse can be excluded if a facility cannot accommodate its
type, size or weight; if its presence will compromise legitimate safety
requirements necessary for safe operation of the facility; if it isn't
housebroken, or if it isn't under the handler's control.
Safety
exclusions could result if a service animal displays vicious behavior.
Viciousness must be an overt display of aggression that is unprovoked.
Barking and jumping should first be investigated as a medical emergency
since a service dog could be trained to bark, jump, or tug at its
handler's clothing to call attention to a medical condition. A PTSD
service dog may seem confrontational when blocking strangers from
approaching its handler, but this is a trained response, not aggression.
Safety concerns cannot be assumptions based on someone's past
experience with animals or on his perception of aggression because of
its breed's reputation. A person's fear of dogs or miniature horses is
not a valid reason for denying access or refusing service to a service
animal team.
Private homes and private clubs can exclude service
animals if they choose, but if privately owned properties such as gyms
and malls serve the public they also must serve patrons with service
animals.
HUMAN BEHAVIOR
When encountering a service animal
team, do not distract the animal with whistles, calls, or by petting it.
The animal has a job to do and its handler could be injured if the
animal doesn't remain focused. Some service animals are able to interact
with strangers, but look carefully for any tags or patches that read
something like, “Do Not Pet” or “Working Dog, Please Don't Distract”
before asking its handler if you may pet it or speak to it. Never touch
the disabled person without an invitation and never touch the service
animal or its harness or leash, period.
Do not separate the service
animal from its handler. Service dogs are specifically trained to remain
calm in excitable situations, but they are animals and might show
aggression or fear if their handler is startled or injured.
If you
want to assist a service dog team, ask the person what to do. Some
mobility service animals are trained to step aside and allow humans to
help their handlers. Animals that guide the blind are trained to
“follow” on command a specific sighted person while still guiding their
handlers. If your offer to help is turned down, don't be insulted; the
purpose of a service animal is to lessen its handler's dependence on
other people. If a disabled person doesn't need your help, her service
animal is doing its job.
If you believe a handler is abusing or
neglecting his service animal, report the incident to your police
department or animal control officer. Generally, service animal training
facilities retain ownership of the animals and recall them from
handlers who fail to meet their expectations of care.
For more information
To speak with an ADA specialist about
service animals and access rights, call 800-514-0301 between 9:30 a.m.
and 5:30 p.m. Mondays, Tuesdays, Wednesdays or Fridays or 12:30 and 5:30
p.m. Thursdays.
(originally published Cape Cod Times 2013.04.03)
(and @ https://www.southcoasttoday.com/apps/pbcs.dll/article?AID=/20130404/LIFE/304040311 )
(and @ https://www.southcoasttoday.com/apps/pbcs.dll/article?AID=/20130404/LIFE/304040311 )
She can be reached at JKWragg@yahoo.com
.
Steven Xiarhos
Yarmouth Police Department
Chief Frank Frederickson
@yarmouthpolice
http://www.yarmouth.ma.us/
No comments:
Post a Comment